*+Definitions+&+Concepts

**__Definitions and Concepts:__ ** **1) Chapter 1 :** - Information Technology (IT)** : refers to all of the computer-based information systems used by organizations and either underlying technologies. (تكنولوجيا المعلومات) **  - Digital Firm** : is one in which nearly all of the organization's significant business relationships with customers, suppliers and employees are digitally enabled and mediated. (الشركات الرقمية) ** - Business Processes** : a set of logically related tasks and behaviors that organizations develop over time to produce specific business result. (اجراءات العمل) **